We make things simple by partnering with Plaid! Plaid enables our customers to connect their banking information in real-time. There is no need to enter your checking account or routing number manually. Please keep in mind that you will be prompted to search for your bank and enter your online banking credentials. If you cannot access your online banking credentials, you must contact your financial institution.
First, please be sure to have the latest version of the app downloaded to your phone. You can check for the latest version in the app store. Then, please follow these steps to add or edit your bank in your profile:
- Log in & head over to the profile icon on the dashboard
- Select Bank
- Use Plaid (our third-party) to log in to your bank
- Proceed to add your debit card
If you currently have an outstanding advance , you will need to wait 45 days after the date the advance repayment was due to have the option to edit your bank. We are still working on this feature of our app, and we apologize for any inconvenience this causes!
You will receive 160 points when you link your bank account!
Having Trouble? Third Party Error Message
When linking your banking information, you may have received this message: "At Klover, we use a third-party bank connection provider. Unfortunately, at this time, we are unable to connect properly with your bank account because of technical difficulties at the 3rd party provider."
If you received the above message, it simply means we could not connect your banking details. There are a few reasons why you may be receiving this message. The most common reason eis that your bank servers are down.
Most bank servers take a few minutes to a few days to restore connection. We encourage you to log out from the app, and log back in to refresh the account. You can also try unlinking your bank, waiting a few days, and then try relinking again.
I don't see my bank listed under Plaid; why?
If you don't see your bank listed under Plaid, it simply means we haven't formed a partnership with them yet. Plaid is constantly adding new banks, and we encourage you to check back in the coming weeks. If you cannot link your bank, you can still use fun features in the app, but you will not be eligible for an advance.
If you need further assistance, please reach out to us by selecting the "Help" button in the bottom right hand corner of this screen, or by giving us a call at 888-293-8767 Monday - Friday, 10AM - 3PM CST (central time zone).