Oh, no! Sorry to hear you are having issues with our app. A handful of our users are running into this debit card issue. This is a known issue, and the Klover engineering team is working hard to get this fixed.
What is the actual issue?
Your bank is unable to confirm your account. You are asked to link your debit card and checking account information. The system can validate the account by deducting a few cents (which are refunded immediately). Still, somehow your bank is not allowing us to connect your banking information. We need access to this information to confirm your payroll data.
Why is my bank not confirming my account? I was able to sign in with no issues?
- In some instances, your bank may be experiencing issues with its servers; therefore, the account is not linking correctly.
- Other times it can be that the debit card you are linking is not associated with the primary checking account. Keep in mind, we require the debit card attached to the checking account on file.
- If you have a negative balance the bank will automatically deny the request. We require a positive balance.
- Your bank is currently not a supporting institution, meaning we do not have a partnership with them.
When will this be fixed?
We do not have a timeline as to when it will be fixed but we are hoping it sooner rather than later. We hope to release a new app update to alleviate this debit card issue.
Is there anything Customer Support can do for me?
The Klover Support team at this time is unable to manually push through debit card issues/verification for security reasons. We do apologize for the inconvenience.