Existing Customers who have previously requested boosts: Please note the banner you see via your app is just a temporary message—no need to contact Customer Support directly. We are waiting for some direct deposit data to be updated with one of our third-party providers. The app should refresh within the next two business days.
What exactly are you waiting for?
We are waiting for your latest direct deposit information to be verified, cleared, and posted. You may already see it available via your bank history, but we need a bit more time to process it.
Will I be able to get a boost soon?
In most cases, customers can request a new boost within two business days.