Many times we find that customers are getting this message for a few reasons:
- You might have accidentally created an extra account rather than logging in. In this case, there may be a way to delete the extra account. Please send over all emails or phone numbers that you think you may have used to create the extra account. We will do some further digging and try to diagnose the issue.
(For related error messages, see "I'm trying to signup and it says that there is an issue with my phone number?")
- If both you and your spouse are trying to use a joint bank account, you may not be able to move forward. We currently only allow one bank account per customer. If the system detects a second account with the same banking information, you will receive an error message. Please send over all emails or phone numbers that you think your spouse may have used to create their account. We will do some further digging and try to diagnose the issue.
If neither of these reasons apply to you, please send over all emails or phone numbers you may be using and we will try to diagnose the issue.