There are 2 reasons why you may be receiving this message on your account:
1. You may already have an existing Klover account and have accidentally created another account. In this case, there may be a way to delete the extra account. Please send over all emails or phone numbers that you may have used to create an account. We will investigate further and figure out your options.
2. You have a joint bank account with your spouse/child, and they also have a Klover account. We currently only allow one bank account per customer, even if it is a joint bank account. If the system detects a second account with the same banking information, you will receive an error message. Please send over all emails or phone numbers that you or your spouse/child may have used to create an account.
If neither of these situations apply to you, please send over all emails and phone numbers that you have to customer support by selecting the "Help" button on the bottom right corner of this screen. You may also call us at 888-293-8767 to speak with one of our phone support agents. We will assist you with resolving this issue!