An advance failure message will populate if your advance failed to transmit to your account. If you have requested an advance but never received it, you may see this message. Your app may also appear as if you never requested an advance to begin with. This experience is indicative of a failed advance.
Keep in mind - if there is a hold on your debit card or bank, you will not be able to move forward with your advance. The first step in rectifying this problem would be to relink your debit card. If you are not able to link your debit card, take a look at Adding/editing my debit card for further assistance. Reach out to your financial institution to make sure there are no holds or freezes on your account or card.
If relinking your debit card doesn't work, and your advance continues to fail, please follow these steps:
1. Remove your bank account from the app (this will automatically remove your debit card).
2. Wait 24 hours
3. Relink your bank account, and relink your debit card.
4. Request a new advance once both your bank account and debit card are successfully linked.
If you are still having issues, it is possible that your bank is not supported by our application. Please reach out to our support team my selecting "Help" in the bottom corner of this page!