My advance repayment has already cleared my bank account, but my app says you weren't able to collect. Why?
You may receive an error on your Klover account stating, "We were unable to collect your repayment". If it is still within 3 business days from when your repayment was due, please disregard this message. However, if you still see this message after 3 business days have passed, it is likely that Klover was unable to process your repayment.
Klover will always try to collect your repayment via your debit card first. If this collection is successful, the payment will generally clear your bank account and reflect on your app fairly quickly (within a day), granted there are no issues.
If we were unable to collect the payment from your debit card, we will attempt to collect the payment via your bank account through ACH (automated clearing house). This may cause a delay in your repayment clearing from your bank account, OR reflecting in your app.
ACH payments may take up to 3 full business days to process & post to your app.
Even if you see that the payment has been collected on your bank statement, the payment process has not been completed until your Klover app reflects the payment. ACH payments are not specific to the Klover app. It is used nation-wide by many different companies to collect payments.
Here's an example: If your payment was collected on Friday, January 20, via ACH, it is possible this payment will not reflect on your app until the end of the day on Wednesday, January 25.
Please reach out to the customer support team if you have questions about this by selecting the "Help" button on the bottom right corner of this screen.
*Saturdays, Sundays, and federal holidays are not considered business days. If your ACH repayment falls on or around a federal holiday, your repayment will be delayed by 1 business day.