🧩 Missing Points? Start Here First
If you completed an offer or game and haven’t received your points, the fastest way to get help is by using our chatbot.
💬 Here’s what to do:
➡️ Tap the "Help" button at the bottom right of your screen
➡️ Select the "Missing Points" button in the conversation flow
➡️ Submit the Missing Points Form when prompted
📌 Our bot will ask a few quick questions to help us gather the right info—this ensures faster resolution and less back-and-forth.
⏱ How long should I wait before reaching out?
| Offer Type | Wait Time Before Contacting |
|---|---|
| Sign-up only offers | ⏳ 24 hours |
| Deposit or investment required | ⏳ 6 days |
| Game completion offers | ⏳ 72 hours |
📝 What info do I need to provide?
To speed things up, have the following ready before reaching out:
For Partner Offers (e.g., Chime, Acorns):
Name of the partner offer
Screenshot of the confirmation/sign-up email (with date)
Proof of any required additional steps
For Deposit/Investment Offers:
Same as above, plus:
Screenshot of your deposit or investment with the date showing (from your bank, email, or in-app)
For Games (e.g., Domino Dreams):
Game name
Screenshot showing the level/chapter/goal completed
💡 Tips for Success
Make sure the offer was completed through our app
Offers only qualify once and must be for new accounts — existing accounts do not earn points
Allow tracking and notifications in the game or app
Play from the same device used to download
Klover Support only honors offers from the past 90 days
📊 How can I track my points from offers?
You can check the status of your earned points in the “Points History” section in the Points tab of your Klover app.