🧩 Missing Points? Start Here First
If you completed an offer or game and haven’t received your points, the fastest way to get help is by using our chatbot.
💬 Here’s what to do:
➡️ Tap the "Help" button at the bottom right of your screen
➡️ Select the "Missing Points" button in the conversation flow
➡️ Submit the Missing Points Form when prompted
📌 Our bot will ask a few quick questions to help us gather the right info—this ensures faster resolution and less back-and-forth.
⏱ How long should I wait before reaching out?
| Offer Type | Wait Time Before Contacting |
|---|---|
| Sign-up only offers | ⏳ 72 hours |
| Deposit or investment required | ⏳ 6 days |
| Game completion offers | ⏳ 24 hours |
📝 What info do I need to provide?
To speed things up, have the following ready before reaching out:
For Partner Offers (e.g., Chime, Acorns):
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Name of the partner offer
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Screenshot of the confirmation/sign-up email (with date)
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Proof of any required additional steps
For Deposit/Investment Offers:
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Same as above, plus:
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Screenshot of your deposit or investment with the date showing (from your bank, email, or in-app)
For Games (e.g., Domino Dreams):
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Game name
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Screenshot showing the level/chapter/goal completed
💡 Tips for Success
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Make sure the offer was completed through our app
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Offers only qualify once — existing accounts do not earn points
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Allow tracking and notifications in the game or app
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Play from the same device used to download
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Klover Support only honors offers from the past 90 days
📊 How can I track my points from offers?
You can check the status of your earned points in the “Points History” section in the Points tab of your Klover app.