Excellent question! The Points Program was created to enhance the customer experience! There are two different experiences that consist of Customer A, let's call them Alexis, and Customer B, Brooklyn. Both are eligible for our Points Program but have two different kinds of experiences when using our app. For example:
- Alexis is already prequalified for a boost (which can vary anywhere from $10-$100 - the amount varies per customer). In Alexis' case, she is prequalified for a $10 boost. Alexis can request a $10 boost but can also participate in our Points Program by scanning receipts and referring friends. The Point Program maxes out at $30, which is equivalent to 900 points. Once Alexis accumulates 900 points, she can now request $40 instead of only $10!
This means that Alexis meets the paycheck requirements and has two different boost options: a prequalified boost ($10-$100) and a points-based boost ($10-$30).
- Brooklyn, on the other hand, is not eligible for a boost just yet. There may be some pending items on their To-Do list, such as verifying their direct deposit history, cashflow, etc. (please reference our requirement section). However, in the meantime, Brooklyn can participate in our program to accumulate enough points for a point-based boost ranging anywhere from $10-$30.
We offer this program to select customers while we work on updating your account and gathering some information. This process can take anywhere from a few days to weeks.
We hope this helps differentiate the two different types of boosts Klover offers! Please note that if your account reflects Alexis's account (eligible for both boost options), boosts can be combined during the boost check-out process. If you aren't prequalified just yet — hold tight! We may be having some difficulties with your paychecks and will still offer you the Points Program meanwhile; we get some issues sorted out!