Your advance amount may change over time. Eligibility is reviewed automatically and on an ongoing basis using information received from your bank. Because bank data can update or change frequently, the amount available to you may differ from day to day.
Customer Support can explain common reasons why advance amounts change. However, they cannot view the specific factors used in your individual eligibility review and cannot manually change or restore an advance amount.
Is My Advance Amount Always the Same?
No. Your advance eligibility is reviewed continuously. Based on updated bank information, your available advance amount may:
Increase
Decrease
Become unavailable
All outcomes are determined automatically and depend on the most recent information your bank provides.
Why Did My Advance Amount Change After I Repaid an Advance?
After a repayment, banks may take up to three business days to fully process and confirm the payment.
During this time:
Your bank information may be incomplete or pending
Your eligibility may be temporarily re-evaluated using limited data
Your available advance amount may fluctuate
Once the repayment is fully processed, your eligibility is reviewed again based on updated bank information. Any available advance amount is determined by the results of that review and is may change or be different than your previous amount depending on the results.
Why Is My Advance Amount Lower or Unavailable Around Payday?
If you were recently paid, your paycheck may still be processing with your bank.
Deposits typically take one to two business days to fully post. Until your bank completes this process:
Your bank data may be incomplete
Your eligibility may be evaluated using partial information
Your advance amount may appear lower or unavailable
After updated bank information is received, your eligibility is reviewed again and your available advance amount may change based on that information.
Why Did My Advance Amount Change When My Bank Disconnected?
If your bank connection is interrupted:
Your eligibility may be reviewed using limited or outdated information
Your advance amount may decrease or become unavailable
You may be required to use points to access an advance
After you relink your bank, your eligibility is reviewed again using the information your bank provides. Any available advance amount is determined by the results of that review and may differ from what you previously had.
Can Changes to My Pay or Job Affect My Advance Amount?
Yes. Changes to your income or employment information can affect your eligibility over time. Common examples include:
A paycheck amount that differs from your usual deposit
A change in employer or payroll provider
A change in pay frequency (such as weekly or biweekly)
Employer names appearing differently on deposits
Switching the connected bank account
These are some of the most common factors, but eligibility is determined automatically using multiple data points from your bank. Other factors may also affect your available advance amount as your bank information updates.
What Should I Do If My Advance Amount Changed Unexpectedly?
In most cases, no action is required. Eligibility updates automatically as new bank information becomes available.
Recommended steps:
Allow time for your bank data to update
Continue checking the app for eligibility changes
Make sure you are using the latest version of the Klover app
Any future advance availability is determined by eligibility reviews based on updated bank information and amounts are not guaranteed.
Can Customer Support Increase My Advance Amount?
No. Customer Support cannot increase, restore, or manually adjust advance amounts.
All advance eligibility decisions are system-determined and based solely on the information received from your bank.