Before you begin, make sure you’ve downloaded the latest version of the Klover app. You can check for updates in your device’s app store.
✨ Steps to Relink Your Bank
Tap Profile (top right corner)
Select Bank
Tap Remove
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Tap Continue and follow the prompts
→ You’ll see a message that we’re processing your request — this may take a few minutes.
Force close the app and reopen it
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You should now be prompted to relink your bank
→ Follow the steps and make sure to grant Klover full access to your bank accounts and personal info
Once that’s done, you’ll be prompted to relink your debit card as well
📌 Important Notes
If you have an outstanding advance, you won’t be able to update your bank info until it’s repaid.
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Our payment processor may take up to 3 business days to reflect a collected payment.
→ This is the only way our support team can confirm whether your payment was received.
→ If 3 business days pass and your app still doesn’t show an update, we’ll assume payment was not collected and can send you an invoice to pay manually.
Please be sure to link your bank first, and then your debit card. If you link your debit card first, you may run into issues.
🏦 Don’t See Your Bank Listed?
If your bank isn’t showing up under Plaid, it means we don’t currently have a partnership with them.
Plaid is constantly adding new banks, so we encourage you to check again in a few days.
At this time, Plaid is the only method available to link your bank account to Klover.
⚠️ Seeing a Third-Party Error Message?
You may receive this message while trying to link your bank:
“At Klover, we use a third-party bank connection provider. Unfortunately, at this time, we are unable to connect properly with your bank account because of technical difficulties at the 3rd party provider.”
This usually means we couldn’t connect to your bank due to temporary server issues on your bank’s side.
Here’s what you can do:
Log out and log back in to the app
Try linking your bank again later — most banks restore connections within a few hours to a few days
Check out this article on Plaid’s website for more info