We are still working on mastering the art of paycheck detection. If your paychecks are somewhat inconsistent, your repayment date may not be lined up correctly with your payday. An inconsistent paycheck schedule consists of any pay cycle that does not fall within a 7-day pay cycle, or a 14-day pay cycle. These are currently the only pay cycles that our system is able to recognize with accuracy.
You may already have one of the above listed pay cycles, but because of a federal holiday, you are getting paid early/late. Unfortunately, this may effect your eligibility until we can find a way to incorporate holiday pay into our pay detection feature. Please be sure the repayment date works for you before submitting a request for an advance. If the date doesn't work, try waiting a few days to see if the repayment date updates.
My repayment date is off by a few days. Can you change it for me?
We do have the ability to extend repayment dates. Please see this article for further information.
I'm worried I will overdraft because you have the wrong payback dates.
If you are worried about a potential overdraft from your bank account, rest assured, our system will not attempt full collection on the scheduled repayment date if there aren't funds available. However, if you have some or little funds available, it is possible for your advance repayment to be collected in partial payments. This may result in multiple charges from Klover over a period of time until the balance is paid off.
Please keep in mind, it is up to your financial institution to choose either to reject or approve a transaction from Klover while you have an insufficient balance in your account. If your bank approves the transaction, you may be subject to an overdraft fee. Klover is not responsible for this fee and is unable to issue refunds, however, we encourage you to reach out to your bank directly to request a refund for any fees incurred. We will do our best, and everything in our power, to help prevent any fees for you.